Does it cost any money to register on Betta1?

No. It’s completely free of charge.

How do I check Betta1 provisions?

Please click the Terms & Conditions tab in the menu above.

How do I reach customer assistance or support?

You can reach us through our hotline +260 770929358, +260 765192341 or send an email to: care@betta1.com and our team of professionals will respond to your queries.

How do I register on Betta1?

Visit the Betta1 website and click on “Register Now” in the top right hand corner. Fill in the registration form and submit it by clicking on “Save”. Note: Your personal details need to be correct.

Can I change my username?

Unfortunately not; the username that you have chosen during the registration process cannot be changed once you have created your Betta1 account.

I’ve forgotten my login details, how do I retrieve them?

To retrieve your password, please click on “Forgotten Password” on the home page, next to the login area. If you have forgotten your username, please contact our Customer Services via email: care@betta1.com

How do I change my password?

Login to your account and go to the “Account Detail” section, click on “Change Password” and follow the steps.

How can I update incorrect personal details/email?

In case of inaccuracies, please contact our Customer Services to rectify any errors.

Can I open more than one account with Betta1?

No. Multiple accounts are not allowed.

What is the minimum age for betting with Betta1?

It is strictly forbidden for persons under the age of 18 to open an account with Betta1 and use our services.

How do I deposit with a Mobile Money?

Can Pay through our Webpay with Zambian Kwacha Mobile money Account (Airtel / MTN).

What is the minimum and the maximum deposit amount with Mobile Money?

The minimum deposit amount is ZMW 1.

The maximum deposit amount is ZMW 20,000.

How Bonus works?

100% first deposit bonus, Deposit any amount between ZMW 5 and ZMW 250 and get a 100% bonus.
Use the bonus 3 times on not less than 5 legs each time.

10% recurring bonus. Every time you deposit amounts of not less than ZMW 40, 5 consecutive times and total not less that ZMW 200 in deposits. You get a ZMW 20 bonus, which is redeemable when you use upto ZMW 100 of the deposit.

Can I use my international card?

International cards cannot be used on the Betta1 website.

Only Zambian Mobile Money with (Airtel / MTN) can be used on Betta1 website.

Where can I view information about my previous transactions?

Your “Account Statement” records the transactions you have made previously such as your deposits or withdrawals and your account balances.

How do I withdraw funds from my account?

You can simply login to your account and do necessary withdrawal by clicking withdraw button.

Are there any fees when withdrawing?

No, there aren’t any fees for withdrawal unless you withdraw without placing a single bet in Betta1 Platform.

How do I check the status of my withdrawal request?

You can check the status of your withdrawal request by clicking on the withdrawal transaction from your “Account Statement”.

How do I place a sports bet?

To place a bet simply choose a sport type (soccer, tennis, basketball, etc) from the menu located on the left of the home page, select the specific championship/league, select your chosen event, click on the chosen odds and insert the stake you wish to bet in the coupon in the right-hand menu, then confirm your bet.

You can place different kind of bets: singles, multiples and system (combined) bets. Multiple bets may be placed by combining different sports: football, tennis, Formula 1, etc.

What is the minimum and maximum stake for a sports bet?

The minimum stake is ZMW 1 per bet.

There is no strictly defined maximum stake.

What is the maximum winnings/payout per bet?

The maximum payout for a bet on sports or casino is ZMW 100,000.

Where can I see my bets?

Go to the “My Account” section and click on “Bet List”. You will find a list of all of the bets that you have placed and you can filter them by time and by status.

Can I cancel a bet?

No. A confirmed bet cannot be cancelled for any reason.

What is a “Void Bet”?

“Void Bet” means the bet is nil or invalid. This occurs when an event is postponed, or when it has started but not finished within the period specified in our policy. Once the match has been set as void (with odds of 1.00) the rest of the winning ticket will then be paid out.

When betting with a traditional handicap, points or goals are subtracted from the favourite team. If you bet on the stronger team, it will need to perform better than the handicap for you to win your bet (the handicap will be preceded by the sign “-“). The handicap will in fact be subtracted from its final score. Please note that the betting options are 1, X and 2, and that the standard 90 minutes play time has to be completed.

Example:

  • Everton – Liverpool (-1)
  • With Liverpool as the favourite team, the handicap is “-1”. The betting options are 1 = you bet on Everton; x = you bet on a draw; 2 = you bet on Liverpool.
  • 1: Wins if the match is a draw or Everton wins (eg. Everton – Liverpool: 1-0 or 1-1)
  • X: Wins if Everton loses with a score difference of 1 goal (eg. Everton – Liverpool: 0-1 or 1-2)
  • 2: Wins if Liverpool wins with a score difference of at least 2 goals (eg. Everton – Liverpool: 0-2, or 1-3)

Can I cancel a bet?

The maximum number of events you can add to your bet slip is 40.

The game has finished, but my bet is still not updated?

After a game has finished, there is a working time needed to check the official results, to update the results and settle the bets.

How do I place a system bet/combined bet?

Let’s choose 4 events and try to combine them.
For an easier understanding, we will name the events with letters:
Arsenal – Chelsea = A
Everton – Liverpool = B
Fulham – West Ham = C
Man Utd – Tottenham = D

If you fully combine the events, the possible combinations will be:
Singles = 4
A, B, C, D
Doubles= 6
AB, AC, AD, BC, BD, CD
Trebles= 4
ABC, ABD, BCD, ACD
4-Folds= 1
ABCD

If event A is losing, all combinations that contain that event will be losing:
AB- losing
AC- losing
AD- losing
BC- winning
BD- winning
CD- winning
ABC- losing
ABD- losing
ACD- losing
BCD- winning
ABCD- losing

If events B, C and D are winning, then all combinations that don’t contain the losing event, will be winning.

You can decide to make part combinations. For example, to bet only on doubles, or only on trebles or to make a full combination as above.

Our system automatically calculates the number of combinations so you need just to select the events, click on COMBINED, tick the desired combination and insert the stake.

How long does it take for my bet to be settled?

Be assured that Betta1 strives to settle all events as soon as we can. Nevertheless, in order for us to uphold the accuracy of the results we present to you, there may be cases where additional time is taken to seek official confirmation of results.

Where can I find statistics for an event?

Click on “Statistics”, located on the website home page for a comprehensive stats section to assist with your bets.

Where I can find the results of an event that has ended?

Click on “Results” located on the website home page to view previous results.

What is Live Betting?

Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing or live. The odds are dynamic and change in accordance to the course of the actual event, offering double excitement as you get to monitor the event during play.

Does Betta1 offer bonuses and promotions?

Yes. Betta1 offers a unique bonus on multiple bets. We add a 170% extra bonus to your winning betting slip with minimum of 5 selections. We also offer a 100% Sign-Up Bonus on the first deposit from new customers.